Reference

Getting support

Where to ask, what to include, and how to report a bug well.

There are three routes, in increasing order of effort for everyone involved.

This documentation
Start with Troubleshooting — it covers the problems that come up most.
The in-app assistant
The Help & Support page has an assistant that answers product questions and can escalate to our team in one click, with your workspace context attached.
Email us
For anything urgent, or anything involving billing or account deletion, use the address on the contact page. Write from the address registered on the account.

Reporting a bug well

A report we can act on immediately contains:

What you did, in enough detail to repeat it.
What you expected, and what happened instead.
Where — the project and iteration, and which module.
Your browser and operating system.
A screenshot, if it is visual. A screenshot of the whole window beats a crop.

Tip

If it is reproducible, say so explicitly, and say how often. "Every time" and "twice this week" lead to very different investigations.

Handled by our team rather than self-serve, because it is irreversible. Email from the registered address and we will process it.