Plans & billing
Managing your subscription
Upgrading, invoices, changing payment details, cancelling and coming back.
Subscription management is under Profile → Billing.
Upgrading
Pick a plan and a billing interval — monthly or yearly — and complete checkout. The upgrade takes effect immediately; you do not need to wait for a billing cycle to turn over.
Invoices
Every charge is listed with its date, amount and status, and each has a downloadable invoice. If your finance team needs a copy, this is where it comes from.
Payment details
Card details are held by the payment provider, never by SpaceSync. Changing them opens the provider's own secure portal.
Note
Which provider handles your subscription depends on where the workspace was set up. The billing screen names it, and the portal it opens is that provider's.
Cancelling
Cancel from the billing screen. If a paid period is running, the subscription does not stop dead — it stays active until the end of the period you have already paid for, and then does not renew.
Refund eligibility and the refund window are set out in the Cancellation & Refund Policy.
Reactivating
Changed your mind before a paid period ends? Reactivating restores the subscription without a fresh checkout. A trial cancellation cannot be reactivated — it is final the moment it is made. After a subscription has lapsed, subscribe again as normal — your projects are still there.
Careful
Enterprise and institutional subscriptions are managed by agreement rather than self-serve. On those, the billing screen points you at your contact rather than offering a cancel button.